Privacy Policy & SMS Terms and Conditions

 

Effective Date: Jun 23, 2025

 

Aurum Solar Ltd. (“Aurum Solar,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you use our website at www.aurumsolar.ca (the “Website”), engage with our services, or opt in to receive SMS communications.

 

1. Your Consent

 

By using our Website, submitting your personal information, or opting in to receive SMS messages, you agree to this Privacy Policy and the Terms and Conditions outlined below. If you do not agree, please do not use our Website, submit personal information, or subscribe to SMS communications.

 

2. Information We Collect

 

We may collect the following information:

1. Name and contact details (e.g., email, phone number)

2. Consent to receive SMS messages

3. SMS messaging history

4. IP address, device, browser type, and usage patterns

5. Information you provide via forms, customer support, or service inquiries

6. Referrals and third-party contact details (with your authorization)

 

3. How We Collect Information

 

We collect information:

 

1. Directly from you (e.g., forms, contest entry ballots, communications, SMS opt-ins)

2. Automatically through cookies and tracking technologies

 

4. How We Use Your Information

 

We use your information to:

 

1. Deliver our services (e.g., solar consultations, scheduling, follow-ups)

2. Send appointment reminders and marketing communications via SMS or email (if opted in)

3. Respond to inquiries and provide support

4. Improve our Website and customer experience

5. Operate our business and comply with legal obligations

 

5. SMS Messaging Terms and Conditions

 

By opting in to receive SMS messages from Aurum Solar Inc. (“Aurum Solar”), you agree to the following:

 

i. Service Description

By providing your phone number, you consent to receive SMS text messages from *Aurum Solar* for appointment reminders, marketing messages, and two-way communication regarding solar products and services. Message and data rates may apply.

 

ii. Message Frequency

You may receive more than one message per month, with expected frequency up to **4 messages per month**, though actual frequency may vary. Aurum Solar reserves the right to modify frequency at any time. Carriers are not liable for delayed or undelivered messages.

 

iii. Message and Data Rates

Standard text messaging and data rates may apply, depending on your mobile carrier’s plan.

 

iv. Opt-Out Instructions

You can opt out of SMS messages at any time by replying **STOP** to any message. A final confirmation message will be sent.

 

v. Help/Customer Support

Reply **HELP** at any time for assistance. You may also contact us at:

hello@aurumsolar.ca

 

vi. Liability

Aurum Solar is not responsible for delays or delivery failures caused by carriers or third-party platforms.

 

6. Disclosure of Your Information

 

We may share your personal information with:

 

1. Contractors or service providers (e.g., CRM, marketing, SMS platforms)

2. Business advisors or legal entities supporting operations

3. In the event of a merger, acquisition, or sale of assets

4. Authorities if required by law or in connection with legal claims

5. Others with your explicit consent

 

We are committed to protecting your privacy and personal information. Your data, including mobile information, will not be transferred, shared, sold, or disclosed to external organizations other than those listed above in section 6.

 

7. Data Retention and Storage

 

We retain your data only as long as necessary for the purposes collected or as required by law. Information may be stored or processed outside Canada, including the United States, and subject to foreign laws.

 

8. Security

 

We use reasonable security safeguards to protect your data.

 

Data Protection: We implement strict access controls to ensure that only authorized personnel can access your personal information.

 

Staff Training: All staff members receive regular training on data privacy and security to prevent unauthorized data sharing.

 

Regular Audits: We conduct regular audits to monitor compliance with our privacy and data protection policies.

 

No digital system is entirely secure, so we encourage you to use caution when sharing personal information online.

 

9. Your Rights

 

You may:

 

1. Opt out of SMS by replying STOP

2. Opt out of emails using unsubscribe links

3. Request access to or correction of your personal data

4. Withdraw consent by contacting us at hello@aurumsolar.ca

 

Note: Withdrawing consent may limit our ability to provide some services.

 

10. Links to Other Sites

 

Our Website may link to external websites not governed by this Policy. We are not responsible for their privacy practices.

 

11. Policy Updates

 

We may update this Privacy Policy and SMS Terms from time to time. Continued use of the Website or Services signifies acceptance of any revisions. Please check the effective date for the latest version.

 

12. Contact Us

 

Privacy Officer

Aurum Solar Inc.

2740 Maple St, Cumberland, BC V0R 1S0

hello@aurumsolar.ca